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 Bedford Borough Council
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Admission Prices

Customer Comments

We aim to provide a quality leisure service. In order to help us improve the quality of service we provide to our customers please complete the following form.

Completed customer comment forms will be entered into a quarterly draw.  Details of prizes can be found on the site notice board.

Please select as appropriate
Car Park Provision Very Satisfied
Fairly Satisfied
Neither Satisfied nor Dissatisfied
Fairly Dissatisfied
Very Dissatisfied
Quality of Reception Very Satisfied
Fairly Satisfied
Neither Satisfied nor Dissatisfied
Fairly Dissatisfied
Very Dissatisfied
Cleanliness and tidiness of building in general Very Satisfied
Fairly Satisfied
Neither Satisfied nor Dissatisfied
Fairly Dissatisfied
Very Dissatisfied
Cleanliness of changing/toilets Very Satisfied
Fairly Satisfied
Neither Satisfied nor Dissatisfied
Fairly Dissatisfied
Very Dissatisfied
Range of sports/activities available Very Satisfied
Fairly Satisfied
Neither Satisfied nor Dissatisfied
Fairly Dissatisfied
Very Dissatisfied
Directional signs - ease of use of building Very Satisfied
Fairly Satisfied
Neither Satisfied nor Dissatisfied
Fairly Dissatisfied
Very Dissatisfied
Availability of customer information Very Satisfied
Fairly Satisfied
Neither Satisfied nor Dissatisfied
Fairly Dissatisfied
Very Dissatisfied
Catering/Vending service and bars Very Satisfied
Fairly Satisfied
Neither Satisfied nor Dissatisfied
Fairly Dissatisfied
Very Dissatisfied
Staff appearance Very Satisfied
Fairly Satisfied
Neither Satisfied nor Dissatisfied
Fairly Dissatisfied
Very Dissatisfied
Staff courtesy/helpfulness Very Satisfied
Fairly Satisfied
Neither Satisfied nor Dissatisfied
Fairly Dissatisfied
Very Dissatisfied
Value for money Very Satisfied
Fairly Satisfied
Neither Satisfied nor Dissatisfied
Fairly Dissatisfied
Very Dissatisfied
Overall quality of experience Very Satisfied
Fairly Satisfied
Neither Satisfied nor Dissatisfied
Fairly Dissatisfied
Very Dissatisfied
Which 3 of the above items are most important to you.  Start with the most important

1.

2. 3.
The answers to these questions help us to plan the future programme and marketing:
Please select as appropriate
How did you hear of this facility? Newspaper
Radio
Leaflet
Word of Mouth
Other
How long did your visit last? Up to 1 hour
1 - 2 hours
2 - 3 hours
3 - 4 hours
4+ hours
What activity areas have you used or participated in? Pool
Aquacise
Lessons
Vending
Party
Other (specify)
How often do you visit? Weekly
2 x weekly
3 x weekly
fortnightly
Other
Are you ... ? Male      Female 
What is your age? 8 - 10 years
11 - 14 years
15 - 18 years
19 - 24 years
25 - 30 years
31 - 40 years
41 - 50 years
51 - 60 years
61+ years
How do you travel to the facility? Car
Passenger
Walk
Cycle
Bus
Other
How long did it take (minutes)? 1 - 15 minutes
15 - 30 minutes
30 - 45 minutes
45 - 60 minutes
Over 1 hour
Are you ...? Employed full time
Employed part time
Home maker
Unemployed
Full time student
Retired
Other (specify)
What is the first part of your postcode? 
(First part, e.g. MK41)
Additional Comments
I would like a response by
(please select)

Letter               
Telephone        
Email      
Not required


Please ensure relevant information is included below
Name
Address
Email
Telephone No
I would not like to be entered into a quarterly draw prize  

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Economic Development and Regeneration Group
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